WEB.GUIDES

Computer database management software, namely a secure two-way communication for customer service representatives and other bank personnel, enabling them to send account data and other sensitive information to customers via e-mail; provides customers with read capabilities, response capabilities, and the ability to compose new messages, as well as manage mail via folders; via on-line global computer networks

Providing customer care services via a global computer network, namely, automatic field population, defined data requirements, standardized text messages, customizable wrap-up screen, and immediate status notifications, via on-line global computer networks