WEB.GRAM

Computer database management software, namely a secure two-way communication for customer service representatives and other client personnel, enabling them to send account data and other sensitive information to customers via e-mail; provides customers with read capabilities, response capabilities, and the ability to compose new messages, as well as manage mail via folders; via on-line global computer networks

Providing customer e-mail management services namely, custom designed routing, collecting, categorizing, and processing customer e- mail via on-line global computer networks