Downloadable and recorded client relationship management software; downloadable computer programs and computer software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions; downloadable and recorded computer software and software applications for online management of contacts into formal structures of customer contact centres; downloadable and recorded computer software and software platforms for the management of multichannel interactions in cloud mode, designed for companies and administrative bodies, for directing flows thereof to the right people, independent of their geographic location, or to the right automated services

Provision of access to an Internet platform for retrieving, tracking, analyzing, testing, evaluating and managing data, customer data and customer relationships

Platform as a service (PaaS) featuring software platforms for retrieving, tracking, analyzing, testing, evaluating and managing data, customer data and customer interactions; software as a service (SaaS) featuring software for the provision of data analysis, business analysis and business information and for collecting and analyzing data in the field of customer service, customer information, and customer relationship management; temporary provision of non-downloadable software online for customer relationship management; temporary provision of non-downloadable software online for contact management