ZOOM WORKPLACE

Provision of an on-line marketplace for suppliers and users of software applications; Human resources consultancy

Audio teleconferencing; Video teleconferencing; Network conferencing services; Web conferencing services; Instant messaging services; Web messaging; Audio and video telecommunications services; Voice over internet protocol (VOIP) services; Electronic transmission of email and messages; Voicemail services; Communication services, namely, transmission of voice, audio, visual images, and data by telecommunications networks, wireless communication networks, the Internet, information services networks, and data networks; Telecommunication access services, namely, providing access to an omnichannel contact center, artificial intelligence (AI) chatbot services, file sharing, web messaging chat services, phone chat services, video communications services, all for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Providing online chat rooms for social networking

Downloadable software for audio teleconferencing, video teleconferencing, network conferencing, web conferencing, conducting telephony operations, conducting audio and video telecommunications, web messaging, instant messaging, sharing electronic interactive whiteboards, and accessing a generative artificial intelligence (AI) assistant; Downloadable computer software for use in composing, reading, managing, and transmitting email; Downloadable computer software for use in creating, managing, sharing, and syncing electronic calendars, and in scheduling of meetings and events; Downloadable software for accessing employee communications platforms and intranets featuring electronic messaging, video streaming, document and information sharing, virtual collaboration, news feeds, podcasts, third-party app integrations, and related employer analytic tools, namely, polls and surveys, and moderation controls

Software as a service (SAAS) services featuring software for live digital communications, namely, live video and audio conferencing with multiple simultaneous users, audio teleconferencing, video teleconferencing, network conferencing, web conferencing, conducting telephony operations, conducting audio and video telecommunications, web messaging, instant messaging, electronic mail, presenting electronic interactive whiteboards, and accessing a generative artificial intelligence (AI) assistant; Computer services, namely, hosting electronic mail servers; Software as a service (SAAS) services featuring non-downloadable software for use in managing and sharing contact information; Software as a service (SAAS) services featuring non-downloadable software for use in creating, managing, sharing, and syncing electronic calendars and in scheduling of meetings and events; Providing a website featuring technology that enables users to search for, register for attendance at, and virtually attend online business, educational, social and entertainment events; Providing a website featuring on-line non-downloadable software that enables users to create and host content for ticketed online events; Software as a service SAAS, namely, software which uses generative artificial intelligence (AI) to create summaries of video meetings, audio meetings, text conversations, and chat messages, to generate email replies and chat messages, to create real-time meeting transcripts, to create ideas and organization for whiteboards, to create tasks based on meeting content, and to assist in meeting scheduling; Contact Center as a service (CCaaS) services, namely, platform as a service featuring software for providing access to a cloud based omnichannel contact center platform; Platform as a service (PAAS) featuring computer software platforms for monitoring, controlling, and managing omnichannel call centers; Platform as a service (PAAS) featuring computer software platforms for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Platform as a service (PaaS) services featuring software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for monitoring, controlling, and managing omnichannel call centers; Software as a service (SAAS) services featuring software for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Software as a service (SaaS) services featuring software for customer relationship management (CRM); Programming of computer software for others, namely, programming computer programs for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customization of computer software in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Providing temporary use of online non-downloadable computer artificial intelligence (AI) chatbot software for simulating conversations; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, file sharing, email, chat, instant messaging, video, artificial intelligence (AI) chatbot chats, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of non-downloadable computer software for data aggregation to visualize, evaluate, analyze, and collect business data and metrics; Providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries; Design consulting services in the field of employee communication systems; Information technology consultancy in the field of employee communication systems, namely, consulting relating to installation, maintenance and repair of communication systems software; Software as a Service (SaaS) services featuring software for employee communications platforms and intranets featuring electronic messaging, video streaming, document and information sharing, virtual collaboration, news feeds, podcasts, third-party app integrations, and related employer analytic tools, namely, polls and surveys, and moderation controls

Online social networking services