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Printed matter, namely, books, handbooks, articles, instructional or teaching materials, manuals, worksheets, workbooks, and/or checklists in the field of personal and/or professional information management techniques including strategies for improving productivity and efficiency in messaging, communication, meetings, information storage and retrieval, and workflow

Educational and training services, namely, conducting classes, seminars, conferences, workshops and tutorials provided in person and remotely by digital information transmission technology, remote computer access or downloaded to a personal computer, in the field of personal and/or professional information management techniques including strategies for improving productivity and efficiency in messaging, communication, meetings, information storage and retrieval, and workflow