ZERO DEFECT PLAN

Downloadable electronic publications, namely, brochures, booklets, handouts, and teaching materials in the field of product/service quality, process improvement and waste elimination, lean manufacturing, problem solving and decision making, and supply chain management

Publications, namely, brochures, booklets, handouts, and teaching materials in the field of product/service quality, process improvement and waste elimination, lean manufacturing, problem solving and decision making, and supply chain management

Non-downloadable electronic publications, namely, brochures, booklets, handouts, and teaching materials in the field of product/service quality, process improvement and waste elimination, lean manufacturing, problem solving and decision making, and supply chain management; Educational services, namely, conducting classes, seminars and workshops in product/service quality, process improvement and waste elimination, lean manufacturing, problem solving and decision making, and supply chain management

Providing information relating to quality control featuring data comparison in the field of product/service quality, process improvement and waste elimination, lean manufacturing, problem solving and decision making, and supply chain management; Consulting services, namely, providing quality control services in the field of product/service quality, process improvement and waste elimination, lean manufacturing, problem solving and decision making, and supply chain management