ZANG

software which provides unified communication capabilities, namely, voice, video data, teleconferencing and video conferencing, messaging, and collaboration through mobile devices, phones, PCs, laptops and tablets having operating systems and/or search engines, contact center capabilities, email and chat capabilities, inbound and outbound voice calling with telephony and dialer capabilities, skills-based routing, address book access to agents, real time and historical reporting for all media channels, Interactive Voice Response (IVR) and task flow editor script capabilities; software which provides cloud-based video conferencing capabilities, namely, video, audio, data collaboration, and text chat; software which provides persistent collaboration and communications environments through allowing users to communicate in both real time and asynchronous modes, with one or multiple other users, via text, voice, and/or video; software which provides a contextual repository of communications artifacts that enable users to review previous communications sorted or selected by participants, subject, date/time, and other parameters; software which provides programming and interface tools to connect communications services with business applications providing open, configurable connections of cloud-based solutions and capabilities as well as on-premise solutions and capabilities

application service provider (ASP) featuring software for use in telephony and messaging applications; application service provider (ASP) featuring software for persistent collaboration and communications environments through allowing users to communicate in both real time and asynchronous modes, with one or multiple other users, via text, voice, and/or video; application service provider (ASP) featuring software which provides a contextual repository of communications artifacts that enable users to review previous communications sorted or selected by participants, subject, date/time, and other parameters; application service provider (ASP) featuring software which provides programming and interface tools to connect communications services with business applications providing open, configurable connections of cloud-based solutions and capabilities as well as on-premise solutions and capabilities