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Platform as a service (PAAS) featuring computer software platforms for ingesting, analyzing and displaying data from support cases, surveys, reviews, and other sources of customer purchases and behavioral data to produce actionable intelligence that improves customer support and the customer experience; Software as a service (SAAS) services featuring software for ingesting, analyzing and displaying data from support cases, surveys, reviews, and other sources of customer purchases and behavioral data to produce actionable intelligence that improves customer support and the customer experience