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Recorded and downloadable computer software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for controlling and managing communications, business databases, and business information; Communication software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality, namely, software for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers

Business management consulting; compilation and systemization of information into computer databases; Provision of business information via global computer networks

Transmission of voice, data, graphics, images, audio and video by means of telecommunications networks, wireless communication networks, and the Internet

Computer programming; computer software design; rental of computer programs and application software; Programming of computer software for others, namely, programming computer programs for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customization of computer software in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; rental of computer programs or applications software which enables the compilation and processing of data for central database through local and global networks directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; providing temporary use of on-line non-downloadable software for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk, namely, non-downloadable software for use in database management and for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers