YTICA

Downloadable computer software for use in contact centers and unified communication environments for providing call replay, for analyzing calls, speech, text, communication and customer service data and for reporting on the data

Software as a service (SAAS) services featuring computer software for use in contact centers and unified communication environments for providing call replay, for analyzing calls, speech, text, communication and customer service data and for reporting on the data; Technical support services, namely, installation, implementation, troubleshooting and consulting services for computer software for speech analytics, text analytics, and data analytics in contact centers and unified communication environments