Software for providing customers with a multichannel user interface that provides a self-service product answer engine, personalized product support, namely, providing information about the goods and services of others to their customers, product information, information knowledge bases, social media management and product and service recommendations to enable the customer experience; computer software for the product and warranty registration for the products of others; software that enables remote workforces to provide customer service; software that enables workforces to provide customer service via software for use on mobile devices; software that enables workforces to provide customer service via software for use on desktop based computing devices; software for managing customer experiences, customer relationships, customer engagement, customer service, multichannel customer interactions, sales and sales analytics
Electrical and Scientific Apparatus