YASM

Computer programs and software for documenting, managing and executing business processes; downloadable electronic publications, namely, e-books, newsletters, journals, manuals, instructions and teaching material relating to the management of information technology services and business services; electronic publications, namely, e-books, newsletters, journals, manuals, instructions and teaching material relating to the management of information technology services and business services, recorded on computer media

[ Printed matter, namely, printed guides, books, magazines, manuals and instructional and teaching material in the field of information technology service management and business service management ]

Compiling information into computer databases for business management purposes; business consultation services using computer visualization programs, namely, for business process and structure improvement

Training services, namely, providing live and on-line seminars, conferences, and workshops, in the field of information technology service management and business service management; providing online non-downloadable publications, namely, e-books, journals, magazines, manuals, guides, directories and instructional and teaching material in the field of the management of information technology services and business services

Consulting in the field of information technology; quality control services for others for certification purposes; computer project management services, namely, managing computer projects in the field of information technology systems for others; computer process management services, namely, managing and optimizing processes in the field of information technology systems for others; professional computer services, namely, technical visualization of processes and structures in the field of information technology service management and business service management, using diagramming and process management applications