XFINITY ASSISTANT

Downloadable computer application software using artificial intelligence for replying to customer questions about the following subjects: cable television broadcasting services, streaming of audio material, video material, audio-video material and data on the Internet services, entertainment services, namely, the provision of movies, films, live and pre-recorded programs in the fields of comedy, drama, news, commentary, sports, sporting events, music and music videos distributed via television, cable television, the Internet, wired and wireless networks, mobile networks and other electronic communications networks, video on demand services, Internet access services, mobile telephone services, home and business security monitoring services, cable television set-top boxes, modems, television remote controls, digital video recorders (DVRs), installation of cable television, internet access, home wireless network, security monitoring equipment, troubleshooting problems with any of the foregoing, and billing; downloadable customer support and technical support virtual assistant software to address consumer questions and inquiries through live or automated chat or text via a mobile application

Providing temporary use of online non-downloadable computer software using artificial intelligence for replying to customer questions about the following subjects: cable television broadcasting services, streaming of audio material, video material, audio-video material and data on the Internet services, entertainment services, namely, the provision of movies, films, live and pre-recorded programs in the fields of comedy, drama, news, commentary, sports, sporting events, music and music videos distributed via television, cable television, the Internet, wired and wireless networks, mobile networks and other electronic communications networks, video on demand services, Internet access services, mobile telephone services, home and business security monitoring services, cable television set-top boxes and modems, digital video recorders (DVRs), installation of cable television, internet access, home wireless network, security monitoring equipment, troubleshooting problems with any of the foregoing, and billing; providing temporary use of online non-downloadable technical support virtual assistant software for providing knowledge and information resources to consumers on a website, mobile site, or voice-activated television remote control