downloadable software for use in the field of customer experience management and enterprise feedback management; downloadable software for use in surveying, tracking, gathering, monitoring, analyzing, and predicting customer and employee feedback and data to improve customer and employee satisfaction, business operations, and business productivity; downloadable software for gathering and aggregating data from multiple sources to resolve customer identities and provide a holistic view of a customer, business unit, or employee experience or journey; downloadable software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions or decisions along a customer or employee life-cycle or journey; downloadable software for enabling solicitation of feedback from diverse channels
Electrical and Scientific Apparatus