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Computer software, namely, software for use by enterprises for automating and managing business processes, facilitating communications, and creating forms, documentation and reports relating thereto; Downloadable computer software, namely, software for use by enterprises for automating and managing business processes, facilitating communications, and creating forms, documentation and reports relating thereto

Software as a service (SAAS) services, namely, hosting software for use by others and for use by enterprises in automating and managing business processes, facilitating communications, and creating forms, documentation, and reports relating thereto; Software as a service (SAAS) services, namely, providing non-downloadable computer software for use by enterprises in automating and managing business processes, facilitating communications, and creating forms, documentation, and reports relating thereto; Infrastructure as a service, namely, providing web-based access to applications and services for managing and analyzing business workflows through a web operating system or portal interface; maintenance services for computer software for use by enterprises in automating and managing business processes, facilitating communication, and creating forms, documentation and reports relating thereto; technical support services for computer software, namely, technical advice relating to installation, use and customization of computer software for use by enterprises in automating and managing business processes, facilitating communication and creating forms, documentation and reports relating thereto