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Computer application software for storing and retrieving information, namely, software for importing contact information from a customer relationship management (CRM) system and retrieving documents related to that contact from an enterprise content management (ECM) system or document repository; Computer hardware for upload, storage, retrieval, download, transmission and delivery of digital content; Computer programmes for document management; Computer programs for searching remotely for content on computers and computer networks; Computer programs for content management using contact information; Computer software for the collection, editing, organizing, modifying, book marking, transmission, storage and sharing of data and information; Computer software for use in customer relationship management (CRM); Computer software for document and content management; Computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface