Computer software for managing one or more communications systems with a variety of access points and endpoints; telecommunications hardware, namely, switches, routers, personal computers, analog key phones, digital mobile phones, personal digital assistants, payphones, pagers, and smart phones; electronic key telephone systems comprising control units, telephone sets, and feature cartridges; communications systems, namely, communications networks composed of servers, work stations comprising computer monitors, computer keyboards, computer peripherals, and central processing units, and network operating systems, and communications links, namely, personal computers, telephones, wired or wireless communication devices, namely, personal digital assistants, mobile telephones, wired or wireless network interface cards, wired or wireless local area networks, and network-enabled appliances, namely, personal computers, analog key phones, digital mobile phones, personal digital assistants, payphones, pagers, and smart phones
Electrical and Scientific Apparatus