WORKFORCE MANAGER

software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers, customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management