WORK AROUND YOUR LIFE

Downloadable software for managing, recruiting, screening, tracking, and evaluating call center personnel; Downloadable software for routing and distributing telephone calls to call center personnel

Printed instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of customer service and teleservice

Call center services for others, namely, accepting, processing, answering, recording, tracking, evaluating, profiling, distributing, auditing, administering, responding, and reporting telephone calls, orders, and inquiries; Promotion of the goods and services of others by telephone; Business account management services; Business and marketing consultation services; Business services, namely, recruiting, screening, scheduling, and evaluating call center personnel for others; Outsourcing services in the field of customer service, marketing, and sales

Internet telephony services; Telecommunication services, namely, routing and queuing telephone calls

Educational services, namely, providing online courses for call center personnel; Online publication of instructional publications, namely, manuals, guides, booklets, newsletters and bulletins, and data sheets, all in the field of customer service and teleservice

Providing temporary use of non-downloadable software for managing, recruiting, screening, tracking, and evaluating call center personnel; Providing temporary use of non-downloadable software for routing and distributing telephone calls to call center personnel