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Computer hardware; computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; telecommunications and data communications systems consisting of both a 1U and a 2U appliance which combines the functionality of a PBX, voice mail server, voice gateway, video, fax, web conferencing, and Internet gateway for the purpose of integrating telecommunications and data communications for enterprise networks; downloadable computer software for telecommunications featuring PBX, voice, video, fax, and web conferencing; downloadable computer software for integrating telecommunication and data communication for enterprise networks; online downloadable, digital white papers and technical updates in the field of telecommunication and data communication systems