WHERE ONLINE BUSINESS GOES FROM HERE

computer software, namely, computer software for use by others comprising process management tools for designing and implementing integrated and comprehensive enterprise processes on computer systems using standardized screens; computer software for use by others to enable a user's self-service options for commercial transactions; computer software for use by others to facilitate consumer transactions, including but not limited to returns, repairs, upgrades, and account management; computer software for use by others to improve the usability of the user's pre-existing application-based software to maximize the functionality of that application-based software without adding additional functionality to such software