WEST UNIFIED COMMUNICATIONS

insurance and benefits consultation in the field of healthcare; debt recovery and collection agency services; consulting services in the area of debt collection

Unified Communications services that facilitate communications across various networks, media and devices, namely, communication via computer terminals, by digital transmission, or by satellite; Voice over Internet-Protocol (VoIP) services; web, video, audio and data conferencing services and playback of taped web, voice, video and data conferences; telecommunications and teleconferencing consulting services; data streaming services; internet telephony services; telecommunication services, namely, local and long distance transmission of voice, data, graphics, images, messages by means of telephone, telegraphic, cable, Internet, satellite, broadband optical, wireless transmission and global communications networks; electronic transmission of messages and data; electronic voice messaging, namely, the recording and subsequent transmission of voice messages by telephone and global computer networks; electronic, electric, and digital transmission of voice, data, images, signals, and messages; communication services, namely, providing access to electronic communication systems in the nature of electronic telecommunication connections between communication carriers and private networks that facilitate access to and use of emergency information, text, pictures and streaming media by emergency administration personnel, public safety professions and public service access providers; telecommunications services, namely, providing notification alerts via phone, email, text or Internet; telecommunications services, namely, providing access to two-way communications systems in the nature of audio teleconferencing, telephone communications, and voice, data and image messaging in the fields of power and utilities, education, government, public safety, emergency management, healthcare and pharmaceuticals; telephone communications services, namely, telephone call management services in the nature of bi-directional call routing and call forwarding services; telecommunications services, namely, using positioning or location technology to determine the geographic location of a mobile telephone handset, whether in active use or idle, by interfacing with a wireless communications network; communication services, namely, telephone communication services for reporting and updating the status of trouble tickets for utility companies; internet communication services, namely, providing voice communication services via the internet for reporting and updating the status of trouble tickets for utility companies and allowing utility companies to share call center resources; automated telephone voice messaging services and broadcast telephone voice messaging services; emergency communications subscription services, namely, providing back-up high frequency radio connection capability for two-way communication between radios and radio to traditional landline telephone communications when traditional landline and mobile systems have failed due to natural or man-made disaster, by means of either direct connection or operator-assisted connection; voice-activated dialing services; voice-activated dialing services, namely, speech recognition dialing and interactive voice response telecommunication services; transmission, reception and processing of coded and emergency signals; automatic call and email forwarding and distribution, of personal or institutional messages, containing voice, images or data, particularly short message service (SMS) via a global computer network or the internet; broadcasting emergency situations via telephone, radio, television, cable television, wireless telecommunications and data communications, satellite and global computer networks; telecommunications gateway services, namely call generation and voice messaging; telecommunication services, namely a nationwide comprehensive service for wireless long distance, local telephone companies, satellite communications, alternative and competitive local exchange carriers, and other telecommunications providers to interconnect and integrate disparate systems and traditional telecommunication providers to provide automated call routing for access to emergency support public safety answering points; communication services for public safety emergency communications, namely, consolidation of 9-1-1 voice, data management and provisioning, and call routing and delivery for local and long distance transmission of voice messages by means of telephone, cable, Internet, satellite and global communications networks; telecommunications services, namely, providing an automated telephone screening service which distinguishes an answering machine from a live voice in order to determine the appropriate notification method to be used; telecommunications gateway services, namely, providing call routing functions and connectivity between a mobile switching center or telecommunications service provider to a public safety answering point (PSAP); electronic data interchange services in the field of healthcare transactions such as enrollment, customer service, monitoring, care coordination, claims, eligibility, claim status, electronic remittance advice, prior authorizations, attachments and referrals that allow direct transaction and payment communications between healthcare providers and payers; electronic message and data transmission

Software as a Service (SaaS) provider featuring software for enabling unified communications across various networks, media and devices, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervision, management and routing of telephone calls, facsimile transmissions, video, e-mails, and web based messages, and software for monitoring and management of computer and network systems for security and application optimization purposes; installation, maintenance and repair of computer application software for providing Unified IP Communications services across multiple network infrastructures and communication protocols; integration of telecommunications and data networking equipment and application software for providing Unified IP Communications services across multiple network infrastructures and communication protocols; computer services, namely, WAN (wide area network) operating software design; computer application software optimization services, namely, updating of computer network configurations; development of security systems and contingency planning for computer networks; providing temporary use of non-downloadable computer software for enabling unified IP communications across various networks, media and devices; computer security consultancy; platform as a service (PAAS) featuring computer software platforms which allow users to upload geographic information system (GIS) and 911 data, and generate reports regarding data accuracy, completeness and consistency; platform as a service (PAAS) featuring computer software platforms for notifying patients with messages related to healthcare appointments, healthcare treatment or related information on behalf of healthcare providers and organizations; scientific study and research in the fields of medicine, management of illness, health care delivery and the scientific and operational aspects of health care policy, health care cost management and financing as these fields impact on quality of health care; Software as a service (SAAS) services, namely, hosting computer software applications for use by others that allows others to have a single point of entry to access benefit programs; providing temporary use of non-downloadable computer software featuring technology that enables companies, organizations and employees to better manage employee benefit programs; providing hosting, managing, developing, researching, analyzing, reporting, verifying, updating and maintaining applications, software, web sites, and databases of others, namely, online non-downloadable software for monitoring and alerting remote sensor status via the internet; computer services, namely, cloud-based computer services featuring temporary use of on-line non-downloadable software for retrieving personally-identifiable information (PII) such as telephone numbers, property records, vehicle records, criminal records, family or business associate information, social media information from commercial and web-based databases and forwarding the summarized, scored and linked information via a flexible, mobile platform to first responder personnel, namely, law enforcement, fire department personnel, emergency medical personnel or ambulance service; Providing temporary use of on-line non-downloadable employee assistance software programs for counseling for employees of others in the field of workplace labor conflict resolution; Software as a service (SAAS) services, namely, hosting software for use by others for use to monitor a patient's adherence to a prescribed care plan for a medical condition; providing a website featuring technology that enables users to manage and view telecommunications traffic and analysis and reports of telecommunications traffic; research and development for new products for others in the fields of science and technology; design and development of computers and computer programs; technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; computer services, namely, creating an on-line community for registered users to network with other small businesses and enterprise customers, visit virtual small business booths, participate in discussions and webinars, watch keynote speeches and videos, view job boards and engage in on-line social networking in the field of small business; integration of computer systems and networks for use in providing automated call routing, automatic location identification and emergency support to public safety answering points; computer services, namely, processing of emergency and non-emergency calls by providing call flow servers to others; providing on-line non-downloadable application programming interface (API) software for transmitting data, voice, text, photographs and video, from telecommunications aggregators or application providers to Public Safety Answering Points (PSAPs); providing a website featuring resources, namely, non-downloadable application programming interface (API) software for transmitting data, voice, text, photographs and video, from telecommunications aggregators or application providers to Public Safety Answering Points (PSAPs); providing online non-downloadable software for mapping, mashups, common operational picture (COP), searching, address identification, routing, map creation, markups and printing; platform as a service (PAAS) featuring computer software platforms for querying, contextually aggregating and delivering supplemental data to public safety professionals in the field of public safety; providing temporary use of a web-based software application for subscribers to select the electronic means by which others may contact them; computer services, namely, providing an online non-downloadable interactive software application for enabling businesses and medical professionals to communicate via voice, text messaging, and electronic mail with clients, customers, and patients; support services, namely, computer consultation in the nature of advice on the use and operation of computer software and computer systems; leasing of computers and computer software; computer system integration services, namely, integration of computer software and computer hardware; computer services, namely, acting as an application service provider in the field of knowledge management to host computer application software of others for searching and retrieving information from databases and computer networks; providing temporary use of non-downloadable software in the nature of a mobile application for management and monitoring of utilities; management in the field of standards compliance for emergency communications in the nature of wireline, wireless, and internet communications for network design and deployment, data management services, namely, design and development of computer software for database management, technical support services in the nature of remote administration and management of in-house and hosted datacenter devices, databases and software applications, with regard to computer information systems in the nature of geographical information system design and management, and location information systems integration; online non-downloadable, Internet-based software application for collecting, managing and automating patient healthcare and healthcare information; software as a service (SAAS) services, namely, hosting Internet-based software for use by others for use in medical practice management, electronic health records management, revenue cycle management, and medical billing in the field of healthcare; platform as a service (PAAS) featuring computer software platforms for medical practice management, revenue cycle management in the field of healthcare; providing a website that gives users the ability to review various print, photographic, audio and video content posted by others, and engage in social, business and community networking; computer services, namely, creating an on-line community for registered users to participate in discussions, engage in social networking, and request and provide feedback

providing medical information via the Internet; providing information in the field of healthcare; Providing an on-line computer database featuring information regarding health, namely, a publicly accessible databases containing medical-related data of patients, and data of the service providers, like physicians and their services; medical services, namely, services of a physician; providing medical information related to medical emergencies; providing medical information related to the use of corresponding services by customers such as patients; providing medical information related to the provision of corresponding services by service providers such as physicians; providing an on-line computer database in the field of emergency medical response for emergency medical technician services, medical services; health and lifestyle wellness counseling in the field of preventive health, namely diet and nutrition, smoking cessation, and weight reduction diet planning; providing wellness services, namely, personal assessments, personalized routines, maintenance schedules, and counseling; providing a web site containing information for employers, employees, and retirees regarding health and wellness; providing an internet website portal in the field of healthcare for the purpose of medical practice management by physicians and healthcare providers; Maintaining personal medical history records and files, namely, review and evaluating health and medical records for consumers for purposes of accuracy; Prescription refill reminder services, namely, issuing patient medication reminders; Issuing patient health screening reminders, namely, medical screening information services featuring reminder alerts regarding medical examinations that individuals should undergo for preventative care purposes