WEST AT HOME

promoting the goods and services of others through the operation and management of telephone call centers for others, namely, processing customer service calls and collection calls, providing customer support services and customer care services in the nature of interacting with a customer on behalf of others, responding to inquiries from customers, tracking orders, validating eligibility, fulfilling orders, and providing customer assistance; processing customer sales calls, business consultation utilizing home-based agents, and service and call quality monitoring and management; outsourcing in the field of managing telephone call centers for others and/or marketing services for others, collecting and analyzing business information in the field of customer purchase behavior; real time marketing planning and business decision making consultation

electronic data transmission and telephone communication services via a secure Internet connection