WEB WORKS

Computer software for use in database management; computer software for word processing; computer software for use as a spreadsheet; interactive multimedia computer programs for managing databases, word processing, use as a spreadsheet, educational training, conducting research, data warehousing, and software development; computer software for educational training; electronic databases recorded on computer media, all in the fields of sales and marketing; computer software that enables users to log customer calls and assign problems; computer software programs that provide caller profiles and symptom analysis and problem solution assistance in the field of customer relationship management, sales force automation, and task organization for use by businesses in marketing and sales activities, and in customer services and support and help desk applications; computer software to automate data warehousing; computer software development tools; and computer software for operating systems