WARD

Publications and printed matter, namely financial reference books and lists relating to life-health and property-casualty insurance companies

Market research services, namely, providing industry benchmarking, rating and best practices services for life insurance, health insurance and annuity operations, property-casualty insurance operations, claims operations and information technology; consulting on insurance company operations, process reengineering, productivity improvement, cost reduction, distribution system analysis, and cost allocation

Insurance services, namely financial analysis of the insurance industry