software for use in recording voices including voices contained in electronic multimedia communications and interactions, such as telephone calls, electronic mail, web chat, agent-assisted web browsing and desktop computer activity, and for use in the fields of call center quality assurance, and call logging, and computer hardware for use in connection therewith; network version computer cards for use in recording voices; software for use in screen and data capture and computer hardware for use in connection therewith
Electrical and Scientific Apparatus