VOICE OF THE UTILITY

Market research and business analyses; business consulting and information services, namely, providing business studies, reports, measurements, scoring, ratings, statistics, analyses, benchmarks, evaluations, and research findings in the field of utilities, operational factors for utility companies, asset performance and health for utility companies, safety and reliability of utility companies, capital and operation and maintenance costs for utility companies, price to customers for utility companies, and environmental impacts and accomplishments costs for utility companies; providing business and operations information via a website, namely, providing business studies, reports, measurements, scoring, ratings, statistics, analyses, benchmarks, evaluations, and research findings in the field of utilities, operational factors for utility companies, asset performance and health for utility companies, safety and reliability of utility companies, capital and operation and maintenance costs for utility companies, price to customers for utility companies, and environmental impacts and accomplishments costs for utility companies

financial analysis, namely, compiling and analyzing statistics, data and other sources of information for financial purposes for utility companies

providing technology information in the field of operational factors, asset performance and health, safety and reliability, and capital and operation and maintenance costs, price to customers, and environmental impacts and accomplishments for utility companies, namely, providing technology studies, reports, measurements, scoring, ratings, statistics, analyses, benchmarks, evaluations, and research findings in the field of operational factors, asset performance and health, safety and reliability, capital and operation and maintenance costs, price to customers, environmental impacts and accomplishments for utility companies; providing online non-downloadable software for accessing business information, namely, for accessing business studies, reports, measurements, scoring, ratings, statistics, analyses, benchmarks, evaluations, and research findings in the field of utilities, operational factors for utility companies, asset performance and health for utility companies, safety and reliability of utility companies, capital and operation and maintenance costs for utility companies, price to customers for utility companies, and environmental impacts and accomplishments costs for utility companies