VIRTUAL HANDSHAKE

computer software for use in call center contact management, namely, used in the customer service process between customer and agent providing automatic confirmation of orders, automatic cancellation of orders, automatic integration of customer service computer systems for the purpose of supporting a customer's request, automation and integration of e-mail, facsimile, and voice-mail correspondence for customer services processing; and for authorized interception and interpretation of customer services e-mail, facsimile and voice-mail correspondence