Classification Information
Software as a service (SAAS) services featuring software using artificial intelligence (AI) for use by call centers, software-as-a-service providers, and business process outsourcing providers for managing customer communications and information delivery across telephone, text, email, and chat interfaces, and for automating, assisting, personalizing, and routing customer interactions, by intent recognition, response generation, inquiry handling, and collaboration and handoff to human agents, using natural language processing and machine learning.
Computer and Scientific