VFS. VFS. GLOBAL EST. 2001

Pre-recorded and customized downloadable computer software for visa, passport and travel documents administration, onward forwarding of documents and payments related to visa applications, collections of mathematical and statistical data and production of customized reports, organization and tracking of visa documents, the issuance of electronic visas through a website with extensive links to global websites of various embassies, the scanning of various documents and connecting with a database, providing bar codes for passport information, onward forwarding of scanned documents, and optical character recognition; magnetically encoded identification document, namely, blank passports and visas for issuance by government agencies; computer software for processing online payments and transactions; computer software for the compilation and generating of statistical and mathematical information relating to online payment transactions; computer software for use by staff in a call center for answering telephone inquiries on visa application matters; computer software for providing visa information and processing visa applications and for the tracking of the visa application status and visa documents; computer software for scheduling appointments and interviews on an online database; customer relationship management software for effective query management and documentation; customer interaction recording, monitoring and storage software

Non-magnetically encoded identification document, namely, blank passports and visas for issuance by government agencies; guide books and booklets featuring travel information, visa facilitation, passport and travel documents administration; travel and tour guide books; printed instructional and teaching materials in the field of travel; printed matter, namely, periodicals in the field of travel; printed forms; writing instruments, writing pads, folders for papers, folders; travel books, catalogues in the field of travel and migration, brochures about travel and migration, newsletters about travel and migration, leaflets about travel and migration, booklets in the field of travel and migration, periodicals in the field of travel and migration, blank journals, calendars, maps and atlases; posters and post cards; paper labels, stickers, greeting cards, yearbooks in the field of travel and day planners, diaries, printed timetables, diagrams for travel information and printed plans; office stationery; printed telephone, facsimile, e-mail and website directories; photographs, material for packaging made of recycled paper; packing paper; printed advertising boards of paper; barcode labels; printed certificates

Business administration services, namely, administration of business engaged in providing full visa, passport and travel documents administration services to diplomatic missions in various countries, embassies, consulates, airlines, travel agents, travel managers, associations, trade and travel bodies; business administrative services for making appointments and scheduling interviews; compiling business data; publication of publicity materials; advertising and promotional services; business information services; dissemination and updating of advertising space, namely, providing and rental of advertising space; data processing services using computers; business advisory and consultancy services relating to visa administration; business information services relating to inquiries on visa administration through commercial information agencies; operation of telephone call centers for others; online data processing services for visa applications; business administration services for the compilation of information on the status of visa applications and information on the issuance of visas into computer databases; commercial information services provided by access to computer database including online information services on the status of visa applications and the issuance of visas through extensive interface with global software of diplomatic missions; provisions of business information services relating to inquiries on visa administration; commercial information agencies relating to the provisions of information and announcements on visa administration; collection of data services for business purposes especially by means of online database for the storage, retrieval and updating of various visa applicants profiles and information; providing statistical information for business purposes, namely, statistics of visa applicants' profiles provided in the form of customized reports, based on the data stored in the aforesaid database; document reproduction; public relations

Communication by computer terminals; computer aided transmission of messages and images; communications by fiber optic networks; electronic mail services, namely, electronic transmission of e-mail; facsimile transmission; communications by telephone; communications by cellular phones; teleconferencing services; short message services, namely, transmission of short messages; providing access to databases; providing user access to a global computer network; providing online facilities for real-time interaction with other computer users concerning topics of general interest; transmission of messages, documents, data, images, audio and video through wireless networks; voice mail services; wireless broadcasting

Travel arrangement services, namely, coordinating travel arrangements for individuals and for groups; arranging for travel visas, passports and travel documents for persons traveling abroad; providing travel information through an on-line computer database; travel ticket and transport reservations; transport of travellers; escorting of travellers; travel guide services; arranging of transportation for travel tours and sightseeing; transportation information; road, rail, water and air transport services; travel, excursion and cruise transportation arrangement; message delivery services; delivery of goods; courier services

Design, development, installation and maintenance of customized software and computer technology software solutions for the purpose of complete visa, passport and travel document administration; design and development of customized hardware solutions for the purpose of complete visa, passport and travel document administration; computer services, namely, application service provider in the field of information management to host computer application software for the purpose of visa, passport and travel document administration; providing temporary use of non-downloadable computer software for tracking documents over computer networks, intranets and the internet; application service provider (ASP) services, namely, providing access through a dedicated website to software that enables the user to get visa and passport information, visa and passport application, appointment and interview scheduling, online payment collection, biometrics enrollment, biometric data capture and transfer, verification, legalization, attestation and translation, and for the tracking of the visa application status and visa documents; technical support services, namely, remote administration and management of in-house and hosted datacenter devices, databases and software applications; research and development of new products, technology and methods of operations in the field of visa and passport administration