VFS

Pre-recorded and customised computer software related to complete visa, passport and travel documents administration, onward forwarding of documents and payments related to visa applications, collections of mathematical and statistical data and production of customised reports, organisation and tracking of visa documents, the issuance of an electronic visa through a website with extensive links to global websites of various embassies, the scanning of various documents and connecting with a database, providing bar codes for passport information, onward forwarding of scanned documents and optical character recognition; magnetically encoded identification document, namely, blank passports and visas for issuance by government agencies; computer software enabling online payment services and transactions; computer software for the compilation and generating of statistical and mathematical information relating to online payment transaction; computer software for use by staff in a call centre, to assist staff in answering telephone enquiries on visa application matters; computer software used for websites on visa information and application and for the tracking of the visa application status and visa documents; computer software enabling the user to schedule appointments and interviews on an online database; customer relationship management software for effective query management and documentation; customer interaction recording, monitoring and storage software.

Non-magnetically encoded identification document, namely, blank passports and visas for issuance by government agencies; guide books and booklets featuring travel information, visa facilitation, passport and travel documents administration; travel and tour guide books; instructional and teaching materials (except apparatus); printed matter; printed forms; writing instruments, writing pads, folders for papers, folders (stationery); books, catalogues, brochures, newsletters, leaflets, booklets, periodicals, journals, calendars, maps and atlases; posters and post cards; labels, stickers, greeting cards, yearbooks and planners, diaries, printed timetables, diagrams and plans; office stationery; telephone, facsimile, e-mail and website directories; photographs, material for packaging; packing paper; printed advertising boards of paper or cardboard; barcode labels; printed certificates.

Communication by computer terminals; computer aided transmission of messages and images; communications by fibre optic networks; electronic mail services; facsimile transmission; communications by telephone; communications by cellular phones; teleconferencing services; short message services; providing access to databases; providing user access to a global computer network; providing online facilities for real-time interaction; transmission of messages, documents, data, images, audio and video; voice mail services; wireless broadcasting.