VDR VIRTUAL-TOOLBOX

prerecorded electronic media, namely, computer software, CD ROMs, video cassettes and audio cassettes containing information and databases for problem solving, namely, dispute resolution, bill collection, contract negotiations, negotiations of new or existing agreements, comparative analysis of the advantages and disadvantages of choosing a particular problem solving option and criteria by which consumers can craft their own problem solving strategies in the areas of business, construction, consumer affairs, education, employment, family relations, law, public policy and real estate