UNISON

call management system, namely a computer hardware, a telecommunication switch and associated software for integrating, controlling, monitoring and reporting on the activities of a computerized call center consisting of - telecommunication systems, namely central and private telephone switch(s), inbound call telephone switch, voice response unit and video conference unit; computer hardware, software application programs and customer databases used to support inbound and outbound customer calling for multiple telephone agents

consulting services related to integrating, controlling and monitoring computerized call centers