UNIFIED KNOWLEDGE PLATFORM

computer software and downloadable computer applications for handheld, tablet, mobile and portable apparatus for use in the fields of providing technical support, call-center and knowledge support services, namely, for use in technical support of custom and commercial software, for troubleshooting and providing knowledge support information of computer hardware and software problems, issues and errors, providing searching and management of technical support knowledge content, providing communication, text messages, e-mails, chatting and electronic messaging between users and support analysts in order to resolve problems by allowing for and keeping track of a checklist of steps within the technical support solution; and instructional manuals, sold as a unit