UNDERSTANDING AS A SERVICE

Downloadable electronic publications, namely, newsletters, reports, brochures and booklets in the fields of health care

Printed publications, namely, newsletters, reports, brochures and booklets in the fields of health care

Business research and surveys; Collection and analysis of quality metric data for health care providers for business purposes; Conducting business and market research surveys; Conducting quality assurance surveys in hospitals to determine service quality; Consulting services in the field of patient relationship management for healthcare providers; Consumer marketing research and consulting related thereto; Market research services; Marketing services, namely, consumer marketing research; Providing information on the topic of promoting patient, physician and employee satisfaction via a global computer network

Educational services, namely, conducting seminars, conferences and workshops in the field of improving the quality of patient care and consumer surveys of patients and health care workers; Providing online non-downloadable electronic publications, namely, newsletters, reports, brochures and booklets in the fields of health care

Providing temporary use of on-line non-downloadable software for measuring, monitoring and improving the quality of health care; Providing temporary use of on-line non-downloadable software for analyzing, predicting and reducing causes of complaints and claims in the management of health care