75878929
Dec 23, 1999
Jun 19, 2001
COMPUTER PROGRAM WHICH PROVIDES A COMPUTER/TELEPHONY ENABLED, SOFTWARE-BASED CONTROL CENTER THAT GUIDES CALL CENTER AGENTS, MEMBER/CUSTOMER SERVICE REPRESENTATIVES AND OTHER INSTITUTION PERSONNEL TO PROMOTE TELEPHONE SALES AND SERVICE OPERATIONS BY AUTOMATICALLY PRESENTING SCRIPTS FOR CROSS SELL OPPORTUNITIES AND PROVIDING VIEWS INTO ENTERPRISE DATA
Electrical and Scientific Apparatus