TROZLAN

Customer service management for others, namely, the automated management of inbound customer calls and telemarketing services; workforce management, namely, call center personnel management services; operation of telephone call centers for others featuring real-time call monitoring and real-time and historical reporting services

Telecommunications services, namely, hosted voice over internet protocol (VoIP) services, virtual chat rooms established via text messaging, video conferencing services, telephone communications services that include a call history feature, hosted PBX services, internet fax services, text and picture messaging services for businesses, intelligent call routing, and call recording services