computer software, namely, software for use in analyzing, measuring, critiquing web site design, organization, layout, navigational ease, efficiency and productivity; software for use in analyzing, measuring and critiquing the quality and quantity of user interactions, user satisfaction and overall behavior; software for use in making recommendations for changes in web site design, organization, layout, navigational ease, efficiency and productivity to meet specific business goals; and user manuals supplied therewith
Electrical and Scientific Apparatus