TRIGGERED TRAINING

CUSTOMER EXPERIENCE INFORMATION AND IMPROVEMENT SERVICES, NAMELY, COLLECTING MERCHANT PERFORMANCE INFORMATION THROUGH MYSTERY SHOPPING, AUDITS, AND CUSTOMER FEEDBACK SURVEYS

FACILITATING THE DELIVERY OF ONLINE TRAINING THROUGH THE PROVISION OF COMMUNICATIONS TO MERCHANT EMPLOYEES IN RESPONSE TO PERFORMANCE INFORMATION BY PROVIDING ELECTRONIC COMMUNICATIONS WITH LINKS TO SYSTEMS PROVIDING ONLINE TRAINING AND FEEDBACK

DEVELOPMENT OF VOLUNTARY STANDARDS FOR MERCHANT PERFORMANCE