TRAMPOLINE

Downloadable chatbot software using artificial intelligence (AI) for providing virtual assistants, leverage voice, and stimulate conversations in healthcare contact centers; Downloadable chatbot computer software for surfacing answers, providing transcripts, assisting adherence to workflows, tracking and analyzing data of telephone calls, training agents, analytics based diversion of calls and intelligence/data based triage of call to best suited contact center agent for use in contact center management for healthcare contact centers; Downloadable computer software for use in customer relationship management (CRM) for healthcare contact centers; Downloadable computer software for use in Workforce Optimization (WFO) and Workforce Engagement Management (WEM); Downloadable computer software for use in providing Contact Center Analytics and Reporting of data to third parties; Downloadable computer software for training contact center agents to increase proficiency prior to taking live calls, or training to improve handling of calls, and/or training of new process, scripts or workflow for calls training and training simulation; Downloadable computer software using artificial intelligence for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized articifical intelligence handling of calls training and training simulation; Downloadable speech recognition software

Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized articifical intelligence handling of calls in contact center management for healthcare contact centers; Providing on-line non downloadable computer software using artificial intelligence for training contact center agents training and training simulation; Providing temporary use of online non-downloadable chatbot software using artificial intelligence for triaging customer calls and diverting callers to specific agents in contact center management for healthcare contact centers; Providing temporary use of on-line non-downloadable cloud computing software for anaylzing and tracking contact center insights for business in contact center management and customer relationship management for healthcare contact centers; Software as a service (SAAS) services featuring software for use in Workforce Optimization (WFO) and Workforce Engagement Management (WEM); Software as a service (SAAS) services featuring software for use as Contact Center as a Service (CCaaS), namely, software for assisting agents during calls, transcribing calls, summarizing calls, evaluating and scoring calls, analyzing calls, training agents, triaging incoming calls and diverting of healthcare contact center customer calls away from agents to specialized articifical intelligence handling of calls; Software as a service (SAAS) services featuring software for Contact Center Analytics and Reporting of data to third parties; Software as a service (SAAS) services featuring software for providing speech and interaction analytics; Software as a service (SAAS) services featuring chatbot software using artificial intelligence (AI) for providing virtual assistants, leverage voice, and stimulate conversations in healthcare contact centers