TP TELEPERFORMANCE EACH INTERACTION MATTERS

Apparatus and instruments for recording, transmission or reproduction of sound or images; audiovisual and magnetic recording media, namely, blank magnetic discs; digital recording media, namely, blank digital audio tapes; blank compact disks; blank optical disks; blank CD-ROMs; blank video disks, video cassettes, laser cassettes and laser disks; pre-recorded video disks, video cassettes, laser cassettes and laser disks featuring business consulting educational lectures; cinematographic cameras; teaching apparatus and instruments, namely, computer software for measuring, monitoring and analyzing consumer purchasing data for business consulting purposes; exposed cinematographic films; data processing equipment; computers; apparatus and instruments for telecommunications, telephone, data processing, namely, telephone terminals and telephone apparatus; telephone apparatus; computer peripheral devices; apparatus for processing, transmission and storage of database information; sounding apparatus and machines, namely, sound transmitting apparatus, sound mixer, sound amplifiers; downloadable electronic publications, namely, books, magazines in the field of business consulting and call centers; downloadable e-books in the field of business consulting and call centers; portable and mobile electronic devices for sending and receiving telephone calls, faxes, electronic mail, video content, instant messages, music, audiovisual content and other multimedia content, and other digital data, namely, smartphones, tablet, computers; downloadable and recorded computer programs for data synchronization programs for database management in the field of business consulting and call centers; downloadable applications for mobile phones, computers and tablets for database management in the field of business consulting and call centers; software downloadable from the Internet for transmission of messages in the field of business consulting and call centers; memory cards for electronic games specially designed for use with tablet computers or telephones; mechanisms for coin-operated apparatus; calculating machines; magnetic and electronic pens; electronic agendas; video game software; apparatus and instruments for conducting, distributing, transforming, accumulating, regulating and controlling electricity, namely, electronic analyzers for testing the functionality of telecommunications equipment and computer software for conducting, distributing, transforming, accumulating, regulating or controlling electricity; scientific apparatus other than for medical purposes, namely, downloadable and recorded statistical and trade data analysis programs for measuring, monitoring and analyzing consumer purchasing data for business consulting purposes; measuring, optical, signaling, checking /supervision, rescue /life-saving and teaching apparatus and instruments, namely, downloadable and recorded computer software for measuring, monitoring and analyzing consumer purchasing data for business consulting purposes; electronic circuit cards; electronic databases recorded on data carriers; downloadable and recorded software for measuring, monitoring and analyzing for voice databases, data, text and sound banks; electronic data banks recorded on computer media for storing images electronically; digital, electronic, computer memory modules enabling connection to a global communication network such as the Internet, television and radio channels, telephone networks, telecommunication networks; computer servers; downloadable computer applications for social networking; diagnostic apparatus not for medical use, namely, electronic analyzers for testing the functionality of telecommunications equipment; downloadable and recorded software applications for use with mobile devices for operating a diagnostic apparatus, not for medical purposes, for testing the functionality of telecommunications equipment; downloadable mobile and computer applications for use with mobile apparatus for operating a diagnostic apparatus, not for medical purposes, for testing the functionality of telecommunications equipment; Global Positioning System (GPS) tracking and location devices; memory cards for use with data processing apparatus; electronic data recorders; smartwatches; electronic docking stations; downloadable and recorded software for testing the functionality of telecommunications equipment to enable connection to databases, computer networks and the Internet; telecommunication apparatus, namely, modems and local area networks for testing the functionality of telecommunications equipment to enable connection to databases, computer networks and the Internet

Unprocessed paper and cardboard; semi-processed paper and cardboard; paper and cardboard for stationery use or for printers; cardboard articles, namely, cardboard packaging; printed matter, namely, printed advertising signs, of paper; newspapers; books in the field of business consulting and call centers; manuals in the nature of handbooks in the field of business consulting and call centers; advertising pamphlets; pamphlets in the field of business consulting and call centers; publications, namely, printed books, journals, pamphlets, magazines, written articles and brochures, in the field of business consulting and call centers; periodicals in the nature of journals in the in the field of business consulting and call centers; wrapping paper; packaging bags of paper, plastic; small bags of paper; small bags of plastics for sandwiches, garbage, disposing of pet waste; sheets of paper and plastics for wrapping and packaging; shields in the nature of paper seals for office, stationery; signboards of paper or cardboard, paper labels; flags of paper; posters; postcards; transfers being decalcomanias; pictures; paper tapes and cards for recording computer programs; printing products in the nature of printed matter, namely, printed advertising signs, of paper; printing type; photographs; reference books in the field of business consulting and call centers; study guides; printed index cards, books, dividers and reports in the field of business consulting and call centers

Advertising services; commercial business management; distribution of advertising material in the nature of tracts, prospectuses and samples; rental of advertising material; updating of advertising material; dissemination of advertisements; dissemination of advertising mail; commercial information agencies; posting of advertising and commercial information on blogs, social media and community networks; commercial and industrial company operational business assistance; business consultancy; commercial administration of the licensing of the goods and services of others; professional business consultancy; providing office functions; commercial information and business advice services; electronic business information service; market research and studies; statistical evaluation of market research data; geomarketing targeting studies and consulting; business advice, namely, negotiating and concluding of commercial transactions for others; document reproduction; assistance and advice on business organization and management; public relations; address file processing preparation services, namely, restructuring, deduplication, geocoding; rental of mailing lists featuring targeted address files at points of sale; collection and systematization of data in a central file for business purposes; subscriptions to a database server; subscription to audiovisual programs; business assistance services, namely, computer data entry, formatting, compilation and processing services and recording transcription and systematization of written communications and sound and/or visual recordings; updating of data in computer databases; computer file management services; telemarketing services; direct and indirect marketing mixes; telemarketing services and promoting the goods and services of others via telemarketing; business project management of addressed and unaddressed direct mail, telemarketing and e-commerce operations; operation and management of telephone call center services for others; telephone answering service for unavailable subscribers, namely, operation and management, of telephone call center services for others; business administration of telecommunication networks and multimedia networks; providing and online computer administrative database in the field of business contacts; opinion polling; business statistical data analysis; compilation of statistics; arranging subscriptions to telecommunication services for others; business promotion services for others; realization and implementation of promotional activities; advertising, marketing, and promoting the goods and services via business offers and information on advantageous purchase options; sales promotion attached to a customer loyalty program; business management assistance services to industrial and commercial companies for analyzing customer satisfaction; business consulting services for analyzing customer satisfaction; business analysis of messages posted on websites and social networks to evaluate and improve customer satisfaction; business information services in the nature of research, searching, browsing and retrieving information and other resources available on global computer networks and other communication networks, for others; business and commercial information provided on computer networks and global communication networks; professional consulting and consulting services in the field of compilation of computer databases; business consultancy services, namely, performing statistical work, data processing, stenotype and performance analysis as well as analysis of opinion polling and surveys; telephone subscription services; subscriptions to a global communications network or Internet or a private access network or Intranet; subscription services to telecommunication services; commercial information service via global, Internet, private access or Intranet communications networks; magazine subscriptions services for others; outsourcing services, being business assistance; market commercial analysis services for the customer experience to determine the audience index and the behavior of consumers on various digital means of communication, namely, websites accessible by computer or mobile, mobile applications, televisions; marketing strategy consulting services combining several different but complementary channels of a company, such as store, catalogs, and website consumer solicitations and responses to consumers, online and offline; business data analysis services; business consulting in the field of data outsourcing and systematization; commercial intermediation services, namely, negotiation and settlement of commercial transactions for third parties; business consulting services in the field of outsourcing and management of human resources

Telecommunications, namely, providing telecommunications connections to the internet or databases; communications by computer terminals; telephone communications; communications via any kind of remote computing means, namely, communication by computers; communication by fiber-optic networks; communication via cable radio and via satellite; communication services via computer networks; electronic messaging services; communications services, namely, news and information agencies, namely, The transmission of news items to the news reporting organizations; audiovisual, video and multimedia communication services, namely, transmission of messages; transmission of electronic mail and transmission of information by electronic means; computer-aided transmission of multimedia programs for interactive or non-interactive use; computer-aided transmission of audiovisual and multimedia programs for interactive or other use; transmission of information by radio, telephone, telegraph, and data transmission means, and by any remote computing means, by interactive videography, namely, on terminals, computer peripheral apparatus, electronic and digital equipment, namely, transmission of information by videophone, visiophone and videoconferencing; transmission of information contained in databases by computers; electronic messages sending and data file transmission by computers; teletext and telegram transmission services; information transmission services using a teletypewriter; transmission of information via computer communication networks; information transmission services via all means of communication and telecommunication designed for public information, namely, by computers, telephone, facsimile, satellite, television and radio; computer communication services for the reception of information from databases; transmission of information by computers in audiovisual, video and multimedia sectors; transmission of information by computers contained in data banks; computer-aided transmission of images and messages; rental of computer communication apparatus, remote computing communication apparatus and data communication apparatus and instruments for message transmission; transmission of information via telecommunications network provided in the context of exclusive offers for clients benefiting from a program of specific services; electronic message sending consultation services by means of data transmission on specific and mobile terminals and networks; rental of access time to a database server center; telecommunication consulting services, namely, providing advice about telecommunications networks and multimedia networks; electronic sending and reception of data, data signals and information processed by computers or by telecommunication apparatus and instruments; data transmission services via telecommunication means; providing access to Internet databases for downloading of data; provision of access to databases; providing access to Internet databases for the downloading of computer applications, downloading applications for mobile phones and tablet computers, and the downloading of computer software; providing access to the Internet and databases for data or documents stored electronically in central files for remote consultation by any means of telecommunication; rental of access time to global computer networks at points of sale; transmission and broadcast of radio and television programs via satellite and broadcasting of audiovisual and multimedia programs; electronic transmission of data, namely, transmission in packets, dispatch, transmission of computerized documents; telecommunication services in the nature of providing telephone features, namely, call forwarding; providing access to Internet databases for the online downloading of audio and audiovisual programs; electronic data transmission of written communications and sound and visual recordings

Entertainment, namely, news syndication for the broadcasting industry via global telematic networks or the Internet; cultural activities, namely, organizing cultural events; teaching in the field of business consulting and call centers; training in the field of business consulting and call centers; publishing of texts, illustrations, books, journals, newspapers, periodicals, magazines, and other printed matter and electronic and digital publishing of all of the foregoing; motion picture film and song production; videotape editing; organizing seminars and courses in the field of business consulting and call centers; organizing educational conferences, forums, congresses and colloquiums in the field of business consulting and call centers; organization of exhibitions for cultural or educational purposes; publication of books; organization of sporting competitions, soccer games and professional and amateur sporting events and providing information regarding the foregoing; editing and publishing services for all sound recording media, visual recording media, sound and image reproductions, as well as audio, video, and images on multimedia carriers, namely, interactive discs, digital audio CD-ROMs, all for non-advertising, non-commercial purposes; editing of sound, images and video in multimedia programs for interactive or other use; lending of books and other publications; franchising services, namely, basic staff training in the field of consumer interactions and consumer experience; booking of seats for shows; computer game services provided on-line form a computer network; electronic desktop publishing; rental of films and of all sound and visual media and multimedia equipment and parts including multimedia carriers, namely, interactive discs and digital-audio CDROMs; entertainment services, namely, a continuing news show broadcast via global telematic networks or the Internet

Scientific and technological services, namely, scientific research and scientific technological design research services in the field of knowledge management for creating searchable databases of information and data and market studies; analysis and industrial research services, namely, research and development of new products; design, development and updating of computers, software, new computer products, namely, tablets, mobile phones, hard disks; computer programming services; professional consultation with respect to computer software maintenance and updating of computer software, computer software design; professional consulting with respect to computer technology, software, software design to improve customer service by managing internet tools; technical support in the field of computing, namely, troubleshooting computer software problems; consultancy in the field of telecommunications technology and information technology; monitoring of computer systems for fault detection and assistance in the nature of consultation in connection therewith; technical information in the field of computing; creation, design, and updating of computer programs and software to improve customer relationships; technical consulting and advice in the field of information technology; computer technical assistance in the nature of troubleshooting computer software problems by phone, network and any transmission media; hosting of Web sites; design and hosting of websites on the Internet; computer rental; technical research in the field of information technology (IT) enabling improved customer service by managing internet tools; software maintenance services; technical support in the nature of advice and consulting in the fields of computer, technology, software, software design and telecommunications technology; services of graphic art designer, namely, creation and design of virtual and interactive images; programming for electronic apparatus, electronic apparatus and instruments, computers, remote data, teleinformatic and telematic systems, multimedia equipment; multimedia equipment programming; development of computer systems in the field of market research, direct telemarketing and geomarketing targeting studies; geocoding in the nature of data conversion of electronic information in the nature of addresses and e-commerce information; technical consulting with respect to quality control and customer satisfaction; design and development of software and computer hardware tools; design of databases; design of computer sites and web sites on global computer networks; software rental; rental of operating systems for multimedia products; computer systems analysis; social network analysis services, namely, providing online non-downloadable proprietary software for collecting and analyzing data in the field of social networks for the purpose of improving customer satisfaction; hosting of computer application software for others in the field of knowledge management for creating information and data searchable databases; analysis and evaluation of products and services with respect to possible future applications in the nature of product development; design of computer hardware and software for commercial analysis and reporting; quality evaluation of results from quality control tests conducted on goods and services; quality assessments in the nature of quality control for others; development, design, installation, maintenance and updating of computer software applications for mobile phones and tablets; application service provider (ASP) services, namely, the providing temporary use of on-line non downloadable computer applications for hosting computer application software in the field of knowledge management for creating searchable databases of information and data; technical consulting in the field of telecommunications technology and engineering; technical consulting in the field of telecommunications technology and engineering providing over a hotline; design and development of Internet services enabling data synchronizing over telecommunications, communications and computer networks