TOUCHPOINT

customer management software for use by financial institutions in processing and managing customer interactions and transactions company-wide and throughout all channels of communication, namely for maintaining customer information and account data, identifying, processing and managing marketing, lead referral and sales activities, processing and managing account opening and loan origination activities, and routing tasks in connection therewith, processing and managing contact center requests, and processing and managing automated monetary transactions, account information inquiries, compliance and administration services; customer management software for use by financial institutions in conducting account analysis and performing billing services