THE WINONA GROUP

CONDUCTING BUSINESS AND MARKET RESEARCH SURVEYS AND ANALYSIS, NAMELY, PERFORMING SURVEY PROCESS DESIGN, DATA COLLECTION, DATA CODING, DATA ENTRY, DATA PROCESSING, REPORTING AND STATISTICAL ANALYSIS AND PRESENTATION; PROVIDING ON-LINE, REAL TIME REPORTING OF MARKET RESEARCH, CUSTOMER SATISFACTION, AND CUSTOMER SERVICE STUDY RESULTS, DELIVERED VIA THE GLOBAL COMPUTER INFORMATION NETWORK; CUSTOMER INTERACTION MONITORING SERVICES, NAMELY, MONITORING CUSTOMER FEEDBACK AS TO A COMPANY'S PERFORMANCE AFTER EVERY CUSTOMER TRANSACTION AND PROVIDING THE COMPANY WITH IMMEDIATE PERFORMANCE FEEDBACK RESULTS; EMPLOYEE FEEDBACK MONITORING SERVICES, NAMELY, COLLECTING AND MONITORING EMPLOYEE FEEDBACK AND PROVIDING THE EMPLOYEE FEEDBACK TO EMPLOYERS; BUSINESS SERVICES IN THE NATURE OF PROVIDING INBOUND AND OUTBOUNDS TELESERVICES TO BUSINESSES, NAMELY, PROCESSING CUSTOMER SERVICE CALLS, PROVIDING CUSTOMER SUPPORT SERVICES, ORDER PROCESSING SERVICES AND OUTBOUND TELEMARKETING SERVICES; BUSINESS MANAGEMENT AND CONSULTATION, NAMELY, MANAGEMENT OF CALL CENTERS