THE STARTING POINT FOR EBUSINESS

Computer hardware and computer software for electronic customer relationship management (ECRM) and customer contact management for all forms of communications media, namely, voice, electronic mail, facsimile transmissions, the world wide web and video; computer software development kits comprised of software development tools for creating, modifying and enhancing telecommunications software, electronic customer relationship management software and customer contact management software; telecommunications systems, namely, call centers consisting of automatic call distributor hardware, call center operating software, telephone terminals, telephones, and switching apparatus that manage high volumes of incoming and outgoing telephone calls; telephones; telephone headsets; and instructional manuals sold therewith

Publications, namely books, manuals, user guides, newsletters, technical information bulletins and magazines in the fields of computers, computer software, call centers, computer networks, computer systems, computer programming, and computer application development all relating to telecommunications hardware and software, electronic customer relationship management software and customer contact management software for businesses

Educational services, namely conducting classes and seminars in the field of computers, computer software, call centers, computer programming, and computer application development, all relating to telecommunications hardware and software, electronic customer relationship management software and customer contact management software for businesses

Design and development of computer software for others; consulting services in relation to computers, computer software, call centers, computer networks, and computer systems; providing technical assistance and support for computers, computer software, call centers, computer networks and computer systems, provided on-site, by telephone, by fax, by video and via e-mail; maintenance of computer software; custom computer program development for general purpose and industry specific application and needs; and computer systems development and consulting services, with all of the aforementioned services relating to the field of telecommunications hardware and software, electronic customer relationship management software and customer contact management software for businesses