THE POWER OF TALK

Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for use in the field of program management, marketing automation, and customer interaction management including sales, marketing, and customer support call center, namely, communication software for connecting callers with sales, marketing, and customer support call centers, monitoring consumer interactions with sales, marketing, and customer support call centers, and data collection, data mining, speech processing, and for analyzing collected and determined data for the purpose of consumer profiling, customer acquisition, real-time and non-real-time customer analysis, implicit and explicit customer and prospective customer data capture, customer engagement optimization, and customer experience enhancements; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for call processing; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for interfacing with customers and integration of customer service communication data in the field of business process technology, operational sustainability, communication systems, and marketing automation systems; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for facilitating inbound and outbound telephone and online communications; Application service provider (ASP) services featuring software for enhancing and filtering inbound customer and prospective customer communications including improved targeting of customer and prospective customer communications; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the management and operation of telephone sales and support communication centers; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for interacting with and marketing to potential customers; Application service provider (ASP) services featuring software for matching consumers with professionals in the field of residential and commercial services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the placement of advertisements and online advertisements; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the preparing and managing advertisements for others; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for processing calls and message inquiries regarding advertised goods and services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for management of marketing programs including the management, tracking, scoring, and reporting of online and offline communications with customers and prospective customer; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the toll-free promotion of goods and services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for the generation and collection of information pertaining to procurement, buying, selling and tendering information and opportunities relating to goods and services; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for internet advertising and marketing, customer acquisition, customer generation, customer interaction, consumer engagement, customer support, and customer service management; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing and analyzing customer interaction information and data collection; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for statistical data analysis and reporting; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for statistical data analysis and reporting of implicit and explicit customer data for routing, bridging, filtering, and monitoring voice communications of customers and for the integration, comparison, and analysis of said customer interaction data in voice communications; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for dissemination of advertising via data networks and the Internet; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring marketing software for creating, managing, delivering, automating and measuring online marketing campaigns and collecting, analyzing and reporting data produced from online marketing campaigns; Application service provider (ASP) services, Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing customer relationships and for analyzing customer service data for the purpose of improving customer support, customer service, facilitating customer communication, and the ability of goods and service providers to inform, engage and connect with their customers to allow them to participate in discussions with their customers, and to get customer feedback; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for prospective-customer and customer management software for managing online marketing campaigns, preparing reports about prospective and current customers, identifying sales opportunities, tracking customer interactions and accessing related reports; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for managing processes for customer interactions and customer relationships; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for distributing marketing messages, analyzing data, and accessing customer data for leveraging mobile technologies; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for implementing call centers, including interactive voice response modules, time-based call routing, caller ID routing, voicemail, voice mail access, voicemail notification, call forwarding, call transferring and call logging; Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for routing incoming calls based on caller-selected choices, customer data from external systems or call center-defined choices; and, Application service provider (ASP) services), Software as a service (SAAS) services and Platform as a service (PAAS) services all featuring software for placing advertisements for others