THE POWER OF PROCESS

Computer software for use in the development of business software for business process management, business process outsourcing, customer relationship management, and enterprise application integration related to a variety of business operations, processes, tasks and functions and business workflow; storage media, namely, tapes, disks, cassettes, CDs and DVDs incorporating computer software for use in the development of business software for business process management, business process outsourcing, customer relationship management, and enterprise application integration related to a variety of business operations, processes, tasks and functions and business workflow; and user manuals sold together as a unit therewith