THE PERFORMANCE PRINCIPLE

computer software to assist the user in improving their customer servicing ability; CD-ROM's, audiocassettes, videocassettes, all of the foregoing bearing materials and information related to improving one's customer servicing ability;

printed materials namely seminar and conference materials, books, brochures, manuals, workbooks, computer software manuals, all of the foregoing related to improving one's customer servicing ability

business management services namely audit services pursuant to which a corporation is independently analyzed, measured and assessed as to its customer service ability with recommendations made as to how improvements in the corporation's customer servicing can be achieved

educational services namely conducting workshops and seminars in which participants learn how to improve their customer servicing ability

information services in the field of customer servicing by means of on-line computers and an Internet Website