THE MINERY

Software to measure, analyze, evaluate, and manage employee performance and improvement, customer satisfaction, and customer engagement; Software to survey, track, and analyze customer interaction, customer feedback, customer satisfaction, mystery shopper services, and other third party feedback to improve customer satisfaction and quality of service; Software to determine levels of employee aptitude and goal attainment; Electronic database to record human resources and customer information recorded on computer media

Human resources consulting services; Business data analysis in the fields of employee performance and improvement, customer satisfaction, and customer engagement, customer and employee engagement, and customer experience; Business consultation, namely, consultation in the area of employee management and customer service; Design, development, execution and maintenance of strategic programs tailored to improve customer experience and promote brand identity; Providing an on-line searchable electronic database to record human resources and customer information; Mystery shopping services to improve customer satisfaction and quality of the service provided

Training and educational instruction in the fields of Professional coaching, leadership, and performance management provided via the Internet, webinars, and embedded software tools

Software as a Service (SAAS) services featuring software provided to measure, analyze, evaluate, and manage employee performance and improvement, customer satisfaction, and customer engagement; Software as a Service (SAAS) services featuring software provided to survey, track, and analyze customer interaction, customer feedback, customer satisfaction, mystery shopper services, and other third party feedback to improve customer satisfaction and quality of service; Software as a Service (SAAS) services featuring software provided to determine levels of employee aptitude and goal attainment