THE CUSTOMER VOICE

Measurement, evaluation, and enhancement of customer service practices for businesses and other organizations Assessment of how these organizations are treating their customers or constituencies and the levels of satisfaction being achieved, development of strategies, plans, and programs for enhancing customer/constituent treatment and satisfaction through the level of service provided by the organization, and implementation and support of these strategies, plans and programs through internal and external communications, direct training of employees, and ongoing support in supervising and coaching individual and group implementation efforts