THE CONTACT CENTER AUTHORITY

Computer hardware and software for outbound and inbound call centers, call management, voice contact, voice detection, pacing, answering machine screening, public network access, call initiation, reception and assignment, and record keeping in the fields of telecommunications, direct marketing, sales management, credit and collection, fund raising, market research and proxy solicitation, and related manuals leased, sold and shipped with the goods as a unit instructional manuals sold as a unit